90 Day Buy & Try Guarantee applies to “STIX PAX” (Full Sets of 6) only.
If a retail customer is not completely satisfied with their eligible STIX rods, the full set of STIX Pak rods can be shipped back within 90 days of purchase for a full refund or exchange. Original proof of purchase is required. The 90 Day Buy & Try Guarantee applies only to full sets of STIX PAX; returns of less than a full set will not be accepted. Customer is responsible for return shipping costs and liability. Once the return rods are received, STIX will issue a refund of the purchase price to the original payment method within 30 days.
The 90 Day Buy & Try is limited to one set per customer and can only be used one time per customer.
No Questions Asked Replacement Program
Accidents Happen. If your fishing rod is damaged due to normal wear and tear, neglect, car doors, clumsy friends, overzealous boat flippers, or any of the other 1,000,000+ ways rods can be broken, STIX Fishing has a straightforward replacement program. The replacement fee for each rod is $50, plus return shipping charges. To request your replacement, please email our customer service team and provide a brief explanation of what happened, plus good photos (see examples below) showing the entire rod and all damaged areas. The explanation is just for our records so that we can better understand how product failures occur. Once received, will issue you a promo code to order the replacement rod.
Missing, Damaged or Incorrect Orders
We do everything we can to ensure that your order arrives at your delivery address in a complete and undamaged condition. If you do not receive all of the products pursuant to your order, please contact us directly here
You must inspect the Product(s) immediately upon their arrival and notify us within three (3) days of delivery if the Products arrive in a damaged or incomplete condition. If the Product(s) arrive damaged or incomplete, please contact us directly here
Any and all refunds that are issued under this Policy will be issued in the pricing currency of your original order. We do not take any responsibility for any transaction costs and/or currency differences that appear on your end. Any and all costs or charges for shipping, handling, customs, taxes or gift-wrapping are non refundable. Refunds will be credited to the payment method registered by you with us at your time of purchase. Please allow STIX Fishing a period of thirty (30) days after the delivery of your returned Products to credit your account with a granted refund.
Two Year Limited Warranty
STIX Fishing, Inc. (“STIX Fishing”) warrants to the original purchaser (“Customer”) that the fishing rods (including any part thereof), with the exclusion of guides (see below), (each, a “Product”) will be free in all material respects from defects in materials, manufacturing, or workmanship, for a period of two (2) years from Customer’s original date of purchase of the applicable Product from STIX Fishing (“Warranty Period”). If any Product fails to conform to the foregoing warranty and STIX Fishing receives a valid written claim within the Warranty Period, STIX Fishing will, at STIX Fishing’s option and expense, (a) use commercially reasonable efforts to repair or replace the defective Product or part with a new or refurbished Product or part, or (b) accept the return of the defective Product and refund to Customer the full purchase price of the defective Product. The foregoing warranty is STIX Fishing’s sole obligation and Customer’s sole and exclusive remedy for any defects in the Products. Repair or replacement of a defective Product or part does not extend the original Warranty Period for such Product.
Exclusions and Limitations. This warranty does not apply to: (a) damage resulting from abuse, misuse, accident, or negligence (b) normal wear and tear, (c) defects caused by alterations, modifications, repair and servicing not made or authorized by STIX Fishing, (d) damage caused by handling, operating, storing, and using the Product outside the permitted or intended uses, (e) defects that are not reproducible by STIX Fishing, and (f) broken guides beyond 30 days from the original date of purchase.
While we do make the best rods for the money, it’s important to remember that they are not indestructible. As such, if your rod is broken for any reason not covered by the Limited Warranty, please see our No Questions Replacement Program
Instructions to Obtain Warranty Service. In order to receive any remedy under this Limited Warranty, Customer must contact us at [email protected].
Limitation of Liability. IN NO EVENT SHALL STIX FISHING BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE USE OF OR INABILITY TO USE ANY PRODUCT, EVEN IF STIX FISHING KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. STIX FISHING’S AGGREGATE CUMULATIVE LIABILITY ARISING FROM OR RELATING TO THIS LIMITED WARRANTY AND THE USE OF, OR INABILITY TO USE, ANY PRODUCT, WHETHER IN CONTRACT OR TORT OR OTHERWISE, SHALL IN NO EVENT EXCEED THE PRICE PAID BY CUSTOMER FOR SUCH PRODUCT.
Consumer Protection. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS LIMITED WARRANTY SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.